Please see FAQs (Frequently Asked Questions) for our returns policy.

Methods of payment:

For customers in the UK we accept: Visa, MasterCard, debit cards, cheques, postal orders & cash (cash must be sent by Special Delivery).
For customers outside the UK we accept: Visa, MasterCard, bank drafts in Pounds Sterling and direct payment to our bank account. In certain circumstances we can also accept PayPal.

Please contact us if you have any questions regarding payment.  
To place an order:

By telephone
Tel. (from UK) 020 8867 2751
Tel. (from outside UK) + 44 20 8867 2751

We are open 9.00am until 5.30pm, Monday - Saturday, UK time.

If paying by debit or credit card, we require your full name & address, telephone or fax number plus your card number, expiry date & the last 3 digits on the signature strip (+ start date where applicable). We also require your card billing address if different from your delivery address.
 
By email
Please send your order to peterloy@peterloy.com  We do not have an online ordering facility so you do not have to rely on a list being up-to-date!  Our stock changes daily and we will physically check that an item is in stock when you place your order.  If paying by debit or credit card, we require your full name & address, telephone or fax number plus your card number, expiry date & the last 3 digits on the signature strip (+ start date where applicable). We also require your card billing address if different from your delivery address.  You can telephone or fax your card details if you prefer.

By post
We require your full name, address (+ telephone/fax number if possible) and if paying by debit or credit card, your card number, expiry date & the last 3 digits on the signature strip (+ start date where applicable). We also require your card billing address if different from your delivery address. Cheques or bank drafts should be made payable to “Peter Loy”.

Post to:    Peter Loy, 27 Old Gloucester Street, London. WC1N 3XX

*Please note we operate on a mail order only basis.

Shipping:
Orders placed before 3.00pm (UK time, Monday to Friday) are usually sent the same day.

Orders to UK addresses:  Orders under £50.00 in value are sent by First Class Recorded (Signed For).  Over £50.00 in value, we use Royal Mail Special Delivery, Royal Mail Standard Parcels or Parcelforce depending on the weight and value of the parcel and customers preference.

Typical postage costs vary from £2 (instruction book, filter etc.) up to £11.00 (camera + lens and case weighing up to 2kgs in total). Parcels over 2kgs are charged at cost.  We can tell you the exact cost of the postage and packing on your items when you place your order
 
Orders to addresses outside the UK: We use Royal Mail International tracked and signed. The service we use depends on the weight and value of the parcel and customers preference.  The postage and packing on all overseas orders is charged at cost.  We can tell you the exact cost when you place your order.

Please contact us if you have any questions regarding ordering or shipping